Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

Last updated: April 2023

1. General questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. product questions

What are the key ingredients in Facelift in a Bottle?

Facelift in a Bottle by Face-y contains biotech hyaluronic acid, resveratrol, and a vegan collagen alternative to nourish and rejuvenate your skin.

How often should I use Facelift in a Bottle?

We recommend using Facelift in a Bottle once a day, preferably at night before bed, to allow the natural ingredients to work their magic while you sleep.

Can I use Facelift in a Bottle with other skincare products?

Yes, Facelift in a Bottle can be used in conjunction with other skincare products. We recommend applying it after cleansing and toning and before moisturizing for maximum benefits.

What skin types is Facelift in a Bottle suitable for?

Facelift in a Bottle is suitable for all skin types, including sensitive skin. The natural ingredients are gentle yet effective, providing nourishment and rejuvenation without harsh chemicals.



Is Facelift in a Bottle vegan and cruelty-free?

Facelift in a Bottle is suitable for all skin types, including sensitive skin. The natural ingredients are gentle yet effective, providing nourishment and rejuvenation without harsh chemicals.

When Working from Home, Do You Need a New Skincare Routine?

With the changes brought about by the coronavirus pandemic, our routines have shifted, including spending more time indoors. To adapt to these changes, it's beneficial to establish a new skincare routine. For instance, if you work from home and use central heating, consider incorporating a high-quality moisturizer to combat dry skin.

When Should I Start Using Anti-Aging Products?

Collagen and elastin production decline in our early twenties, affecting skin's firmness and elasticity. Consider incorporating anti-aging products into your routine in your twenties to maintain youthful skin.

Is It Really Necessary to Wash Your Face Every Night? 

Absolutely! Nighttime cleansing is crucial because as you sleep, bacteria accumulate on your skin, potentially causing breakouts and skin discoloration. Ensure you cleanse your face before bedtime to prevent these issues.

Should I Use a Specific Cleanser?

The choice of cleanser depends on your skin type, conditions, and allergies. Dry skin benefits from oil-based cleansers, while double cleansing is recommended for oily skin. Micellar waters are suitable for all skin types, especially sensitive skin.

Do I Need Eye Cream?

Eye creams address puffiness, dark circles, and crow's feet. They are formulated to tackle specific concerns around the delicate eye area. If you experience any of these issues, consider adding an eye cream to your routine.

How Do I Know My Skin Type?

Common skin types include dry, combination, and oily. Dry skin feels tight, while combination skin has oily patches on the nose and forehead but dry spots on the cheeks. Oily skin tends to feel greasy. To ensure the best skincare regimen, consult a licensed dermatologist for accurate assessment.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free 2-Day shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@face-y.com or by calling our toll-free number at +1(786)-322-8136.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@face-y.com.

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 

300 Delaware Ave, Wilmington, DE 19801.