Questions

Straight answers about the free month, the serum, shipping and returns.

Free month and subscription

How does the free month work?

Choose Subscribe on the product page and check out. Code FIRSTFREE is applied for you, so your first bottle costs $0 (plus any tax). Thirty days later your next bottle ships at $68, 20% off the regular $85, and then every month until you skip or cancel.

Can I skip or cancel?

Yes, anytime before your next renewal, from your account or by emailing info@face-y.com. There's no minimum number of orders.

When am I charged?

Nothing for the first bottle. Your card is saved at checkout and charged $68 when your second bottle is due, 30 days later.

Can I buy without subscribing?

Yes. One bottle is $85, or two bottles for 12% off. Neither renews.

The serum

What's in it?

The key ingredients are Matrixyl 3000 peptides, ceramides NP, AP and EOP, sodium hyaluronate (a form of hyaluronic acid), squalane, beta-glucan and vitamin E. See the full label.

How do I use it?

Morning and night, after cleansing: press 2–3 pumps over your face and neck and let it sink in. Follow with moisturizer, and sunscreen in the morning. It sits well under makeup.

How long does one bottle last?

Each bottle is 1 fl oz (30 ml), about a month with twice-daily use.

When will I see a difference?

Skin feels hydrated as soon as it absorbs. Give it a few weeks of twice-daily use before judging how smooth and firm your skin looks. Consistency matters more than amount.

Can I use it with my other products?

Yes. It goes after cleansing and toner and before moisturizer. If it replaces a separate peptide, hyaluronic or ceramide serum, you can drop that step.

Is it OK for sensitive skin?

It's made without synthetic fragrance, parabens or sulfates. If your skin reacts easily, test a little on your inner arm for 24 hours first.

Is it vegan and cruelty-free?

Yes. It contains no animal-derived ingredients and is not tested on animals.

Shipping and returns

How long does shipping take?

Shipping is free on every US order and takes 3–6 business days. If you need it sooner, choose 2-Day Express at checkout.

How do I track my order?

When your order ships, we email you a tracking number.

What's your return policy?

You have 14 days after your order arrives to request a return. The bottle needs to be unused and in its original packaging. Email info@face-y.com to start one and we'll send you a return label. Read the full policy.

Can I change or cancel an order?

Email us as soon as possible. Orders ship quickly, but we'll do our best before it leaves.

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal and Apple Pay. Payments are processed securely by Shopify.

Contact

How do I reach you?

Email info@face-y.com or call 786-322-8136, Monday to Friday, 9am to 5pm Eastern.

Face-y Corporation, 300 Delaware Avenue, Wilmington, DE 19801

Your first bottle is on us

Try a full month of Facelift In A Bottle for $0. If it isn't for you, cancel before the next one ships.

Start my free month